Return Policy

LEAFA products are non-refundable. Once an order is placed and dispatched, all sales are final. This page explains that policy in full. This static site does not process payments or refunds.

All sales are final

We do not accept returns, exchanges, or refunds on products that have been ordered, paid for, and sent from the studio. Cosmetics are personal-care goods. Once they leave our hands, they cannot be restocked.

This includes, without limitation:

• A change of mind after placing the order
• Opened or unopened products after dispatch
• Unused products still in original packaging
• Shade, fragrance, or texture preferences after delivery

What we cannot accept

• Returns for unused or unopened items
• Partial refunds or store credit for a change of mind
• Exchanges for another product, size, or variant
• Refunds of shipping charges on a completed order

Damaged or incorrect items

If we sent the wrong piece, or it arrived damaged or spoiled, that is our error — not a change of mind. Write to Leafenterprises4756@gmail.com within 48 hours of delivery with:

• Your order reference or the email used at checkout
• The product name
• Photographs of the parcel, the product, and any damage

Keep the packaging until we reply. Where the fault is ours, we will replace the item or refund that piece, including any return shipping we approve in writing.

Cancellations

You may ask us to cancel an order only before it is packed and dispatched. Write to us as soon as you can. Once a parcel has left the studio, the sale is final and non-refundable.

Questions

If anything about an order is unclear, write to Leafenterprises4756@gmail.com or use our contact form before you place it.